Customer Complaints, Defection and Lifetime Value

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: George Knox | Rutger van Oest

What Keeps the E-Banking Customer Loyal? A Multigroup Analysis of the Moderating Role of Consumer Characteristics on E-Loyalty in the Financial Service Industry.

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Arne Floh | Horst Treiblmaier

Analyzing Consumer Churn in the Rural Indian Bop: Can the Price Sensitive Customer Be Turned Loyal?

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Deepak Bhandari

Customer Base Analysis with Service Quality Data

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Michael Braun | David A. Schweidel | Eli Stein

A Cross-Cohort Changepoint Model for Customer-Base Analysis

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Arun Gopalakrishnan | Eric Bradlow | Peter Fader

Customer-Base Analysis with Discrete-Time Transaction Data

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Peter Fader | Bruce Hardie | Paul D. Berger

Customer-Base Analysis in a Discrete-Time Noncontractual Setting

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Peter Fader | Bruce Hardie | Jen Shang

Can Family-Owned Groups Attract a Loyal Shareholder Base? Evidence from India

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Nikhil Arora | Jyoti P. Gupta

Price Changes and Customer Loyalty & Defection in Consumer Insurance: A Test of ‘Prospect Theory’ - And Why Regression Modeling Should Use Multiple Datasets

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: John G. Dawes

Generalizing Latent Attrition Models for Multi-Activity Customer Base Analysis

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: David A. Schweidel | Young-Hoon Park | Zainab Jamal

Customer-Base Analysis on a 'Data Diet': Model Inference Using Repeated Cross-Sectional Summary (RCSS) Data

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Kinshuk Jerath | Peter Fader | Bruce Hardie

Customer-Base Concentration, Profitability and the Information Environment: The U.S. Government as a Major Customer

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Daniel A. Cohen | Bin Li

Instability of Defection in the Prisoner’s Dilemma: Best Experienced Payoff Dynamics Analysis

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Srinivas Arigapudi | Yuval Heller | Igal Milchtaich

Building a Customer Base Under Liquidity Constraints

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Paul Beaumont | Clémence Lenoir

LES DETERMINANTS DE LA SATISFACTION DES CLIENTS DES OFFICINES PHARMACEUTIQUES IVOIRIENNES (The Determinants of Customer Satisfaction of Ivory Pharmaceutical Officines)

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Kouakou Armel ASSIENIN

Leveraging the Customer Base: Creating Competitive Advantage Through Knowledge Management

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Elie Ofek | Miklos Sarvary

Why Do Firms Hold Less Cash? A Customer Base Explanation

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Daniel A. Cohen | Bin Li

A Bayesian Semiparametric Framework for Understanding and Predicting Customer Base Dynamics

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Ryan Dew | Asim Ansari

The Politics of Defection

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Palak Mehta

Customer-Base Valuation in a Contractual Setting: The Perils of Ignoring Heterogeneity

JOURNAL ARTICLE published in SSRN Electronic Journal

Authors: Peter Fader | Bruce Hardie